Support

Help & Support

Last updated: June 3, 2026

Mycro is built by one person, and support comes straight from that person. No ticket maze, no bot. Email support@trymycro.com and you'll get a real reply.

1. Contact us

The fastest way to get help is email: support@trymycro.com. We try to reply within one business day. When you write, it helps to include:

• What you were trying to do
• What happened instead
• Your device and iOS version, if it's a bug

2. Billing & subscriptions

Mycro is $14.99 a month or $89.99 a year, with a 7-day free trial. Subscriptions are billed by Apple through your App Store account — we never see your card.

• Manage or view your plan: on your iPhone, open Settings → tap your name → Subscriptions → Mycro.
• Refunds: refunds are handled by Apple, not us. Request one at reportaproblem.apple.com.
• Restore a purchase: in the app, go to Settings → Restore Purchases if a subscription you paid for isn't showing.

3. Cancel anytime

You cancel from Apple's subscription settings, not from us — Settings → [your name] → Subscriptions → Mycro → Cancel Subscription. Cancel before the trial ends and you won't be charged. We never see your card and there's no retention gauntlet to get through.

If you cancel, your account drops to a free plan where you can still log your weight and food manually — your history stays put, so you can pick the coach back up whenever you want.

4. Your data

Your weight, food logs, and meal photos live on the AWS infrastructure that runs the app. We don't sell your data, we don't run ads, and we don't use it to train AI models. Optional health-app sync (Apple Health) only reads and writes what you authorize.

• Delete your account and data: open the app → Settings → Delete Account. Every row and photo is permanently removed.
• For the full picture, see our Privacy Policy and Health Data Privacy statement.

5. Common questions

Many quick answers — what Mycro is, how the coach works, which platforms it supports, how cancellation works — are on our FAQ. If your question isn't there, email us; the answer might become the next FAQ entry.

6. Accessibility & bug reports

Found something broken or hard to use? That's a priority for us. Email support@trymycro.com with the screen, what you were doing, and your device. Accessibility-specific reports are covered in our Accessibility Statement.